Order Questions
Placing an Order?
Place an order quickly and easily either through our secure online store or via Etsy. We are open Monday through Friday, from 9 AM to 5 PM Pacific Time.
Have a Question? Please contact us here—we're happy to help! If your inquiry concerns an existing order, please include your Order Number. We'll respond within one business day.
Proudly operating from Los Angeles, California.
Return Policy
To initiate returns, please contact us here.
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the ship date for a full refund to the original payment method. Original shipping charges are non-refundable.
We reserve the right, at our sole discretion, to deny a refund for any returned item(s) that are not in their original condition, do not meet our quality standards, or are deemed defective or damaged beyond the scope of our return policy. We also reserve the right to deny any returns that we consider unreasonable.
All items purchased during a sale is a final—no returns or exchanges are permitted.
Please note that we are unable to provide return shipping labels for international returns. International customers are responsible for arranging return shipping and covering all associated return shipping costs.
Processing and Shipping
We will work quickly to ship your order as soon as possible.
Orders typically ship within 1-2 business days. You will receive a automated confirmation email when your order has been processed and shipped.
Domestic shipping time should be guaranteed with some limitations in Alaska, Hawaii and Puerto Rico. We are not responsible for shipping delays caused by the mail carrier.
Need a faster delivery date? Upon checkout, you will be given the option to upgrade to expedited shipping for an additional fee.
International Shipping
Yes, we ship internationally via UPS!
All international customers are responsible for any customs and/or VAT fees that occur when the product arrives in their respective regions. Please note that at this time, we are unable to provide shipping labels for international returns.
Incorrect Address & Undeliverable Packages
If an incorrect domestic address is entered, please contact us so that we may update the correct shipping address.
If the order is undeliverable due to this mistake, we will re-ship your order only once it has been returned to our warehouse. The return timeframe depends on the carrier and may vary. Please note that an additional shipping fee will apply.
Product Questions
Jewelry Care
Our jewelry is designed for everyday wear. To help extend the life of your pieces, limit exposure to lotions, perfumes, and harsh chemicals, as prolonged contact may cause tarnishing or wear over time. After wearing your jewelry, gently wipe it with a soft cloth.
To prevent scratches, store each piece separately. When not in use, place your jewelry in a pouch or airtight bag to protect its finish and keep it looking pristine.
Gemstone & Pearls
Due to the natural characteristics of gemstones and pearls, we recommend following these care guidelines to help preserve your pieces.
Gemstones vary in hardness and may scratch one another, so we recommend storing them separately. Use the polishing cloth to clean your piece, as the cleaning liquid may damage certain stones.
Pearls are delicate and sensitive to chemicals and excess moisture. Store them in a separate pouch to help preserve their natural luster. As our pearls are natural, each piece is unique, and slight variations in size and shape may occur.
Stainless Steel
PVD (Physical Vapor Deposition) plating gives jewelry excellent water resistance, making it perfect for everyday wear without sacrificing style. This advanced process bonds a durable metal layer directly to the surface, creating a smooth, long-lasting finish that enhances both appearance and performance.
Unlike standard plating, which can fade or tarnish with exposure to water, PVD forms a strong protective coating that helps preserve the jewelry’s look over time
• From hand washing to rain or even beach days, PVD-coated pieces are designed to hold their color and shine without easily fading
• Combining durability with a sleek finish, PVD jewelry is built to handle daily wear while maintaining its polished, high-quality appearance